Shipping & Returns

We know that ordering a bike is a little different from ordering an everyday parcel. Whether you’re choosing a cargo bike for the family, a child’s first bike, or simply picking up an accessory or part, we want you to know exactly what to expect.

Delivery

We offer delivery across the UK on selected products.

Delivery options and costs will be shown at checkout where available. For larger items, including cargo bikes and bikes, we may need to arrange delivery with you directly.

Once your order is ready to leave us, we’ll let you know. If there are any unexpected delays, we’ll be in touch.

Bike Delivery & Collection

Bikes require a little more care than a standard online order.

Depending on the bike and your location, collection from Hunter Cycles or a suitable delivery option may be available. Any applicable delivery arrangements and charges will be confirmed before your bike is dispatched.

Where a bike requires assembly or preparation before handover, this will be completed before collection or delivery unless we have agreed something different with you.

For bikes ordered specifically for you or bikes that are not currently in stock, we’ll provide an estimated lead time when your order is confirmed.

For larger bikes, including cargo bikes, delivery options may vary due to their size and weight. We’ll confirm the best way to get your bike to you when you order.

Click & Collect

Collection is available from our Battersea shop:

Hunter Cycles Ltd
Unit 25, London Stone Business Estate
Broughton Street
London
SW8 3QR

Please wait until we have confirmed that your order is ready before travelling to collect it.

Returns

We hope you love what you’ve ordered, but we understand that sometimes things need to come back.

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods. You then have a further 14 days to return the item to us.

Items should be returned unused, in their original condition and, where reasonably possible, with their original packaging, labels and accessories.

Please contact us before returning an item, particularly if it is a bike, as we may need to arrange or coordinate the return with you.

Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning it.

Bikes & Special Orders

Please choose carefully when ordering a bike, particularly where we are ordering or configuring a bike specifically for you.

Your statutory cancellation rights may not apply to products that have been made to your specifications or clearly personalised. Where this applies, we’ll make this clear before your order is confirmed.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty or Damaged Items

If something arrives damaged, faulty or incorrect, please contact us as soon as possible and include your order details and photographs where appropriate.

We’ll work with you to put things right and arrange a repair, replacement, return or refund as appropriate.

Your statutory rights are not affected by this policy.

Refunds

Once an eligible return has been received and checked, we’ll process your refund back to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Need Help?

If you’re unsure about delivery, collection or returning something, just get in touch before sending anything back.

Email:[email protected]
Phone: 07414 503368